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Trouble transferring Whatsapp chats from iPhone to S24 Ultra!

(Topic created on: 27-09-2024 09:13 PM)
6503 Views
willkill
Journeyman
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I hope someone can help me, it´s been 4 days trying to make this work.

I own an iPhone 11 Pro and have just migrated to an S24 Ultra 1TB.

I did it all correctly according to Samsung instructions about transferring Whatsapp chat data from my iPhone to S24Ultra, including doing the fabric restore and installing latest version of Smart Switch, Whatsapp, using cable, same WIFI network, turning off iMessage an Facetime, etc).


Well, I realized that after finishing the process, most whatsapp chats are not being displayed - even though I can find them when I search for a specific contact -. Why´s that? Can´t I have them all displayed as before, without having to send a message to the chat contact? Only group chats are being displayed.

The other problem is that I´m an admin in some whatsapp groups, but after transferring chats from iPhone, when I open these whatsapp groups in S24Ultra, it simply shows as I just joined that group, losing all the group history and past messages, media, etc.

My next attempt now is to backup my Whatsapp chat (55GB) in iPhone through iCloud (200GB storage), delete whatsapp from iPhone, reinstall it using this backup and only after that doing the Whatsapp Smart Switch Transfer,  and restore the chats in S24.

But each attempt take hours, so anyone could me help solve this?

Thank you.

29 REPLIES 29
Kingscl
Journeyman
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I did it only with photos, not videos. I had to reduce the size of transfer and with videos that would be a lot of gigas. Last time I did only whatsapp data, no other things and later I installed apps from app store. 

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Kingscl
Journeyman
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Apps from Play store* correction 

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Da2029
Student
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I have the same issue, and it fails in the last step, no chat history transferred
I tried everything, Samsung's guide, whatsapp's guide, @Kingscl 's guide.

Nothing worked.
i have plenty of space, its not that.
Like really, i think of giving up and just returning it and getting a new iphone.
I'm trying for 4 days already, something like 6 times, and it takes so much time every time.

Another option is getting Dr Fone software, but it costs a lot.

Please help samsung!
 

Screenshot 2024-12-22 at 12.16.14.png

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Da2029
Student
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same

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Sanjiv
Apprentice
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iphone 14 pro to s24 ultra,

I did exactly same as mentioned by you and also Samsung (via smart switch). I managed to transfer all data except WhatsApp chat history.  It has been 16 hrs since I completed the process, still I do not see any old chats / media appearing in my whastapp even I tried to send messages to some groups but still no old message appearing. While transferring I saw error message in my iPhone but I cancelled it so it could be due to this error message. So, still looking for a solution to transfer WA chat history

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Kingscl
Journeyman
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Hi Sanjiv. Try to send message to someone in your contact and you will see all the previous chats with that contact are still there. You will start seeing all old chats as you go on with sending/receiving messages from all other contacts. After transferring all chats from Iphone to Galaxy now I am using whatsapp regularly on galaxy ultra without any problems. 

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Sanjiv
Apprentice
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I tried sending messages to few groups and individuals but still could not recover old media, waited for almost 24 hrs. I am back to iPhone as have some imp files / media on my WA. Its really so difficult to switch from apple to Samsung, even photos were jumbled up and not with dates. 

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wakhi
First Poster
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I have the same problem, never get full chat with all media.
can drFone solve this problem? because some discussions mentioned that drFone sometimes fail when restore to android.

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Members_VCc7Va1
Journeyman
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I have the same issue.  I tired to contact Samsung for support however they were completely unhelpful, they didnt even seem to know what the Samsung Smartswitch app was or try to understand the issue, I think it's terrible support after having spent a lot of money on a new Samsung phone.

Has anyone been able to resolve this issue??

Thanks...

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Pugg
First Poster
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How did you resolve it?

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