The Galaxy S24 Ultra camera is defective, why is Samsung selling this phone at s

[akam1212]

This is a message for Samsung

The advertisements that Samsung made for the Galaxy S24 Ultra at the beginning were not real, the camera is of very low quality, there is noise in all the images, the photos are actually processed by artificial intelligence and are not real at all. This time, Samsung sold the price of the phone 100 dollars more expensive, what does Samsung get the money for? The camera is really low quality, artificial intelligence will be paid in the future, if Samsung does not fix the flaws of this phone, I will return the phone to you and go for a cheaper phone, iPhone and Huawei have a lower price, while their camera is much better than The Galaxy S24 is Ultra, the camera is of poor quality, the details are blurred when zoomed in, on the other hand, there is a hardware problem with the camera zoom, and Samsung does not want to admit that the phone's camera is really defective, I am not at all satisfied with this phone, money I paid a lot to have a good camera, so please don't justify this camera problem, be honest with the customers, collect the phones and fix the problems and give the customers a healthy phone instead.

[BandOfBrothers]

Just to advise that you have posted in the eu / uk Samsung Community Forum Section @akam1212 

As you mention " 100 dollars " it might be beneficial for you to post in your own regions section. 

In regards to the price of the phone's it's upto Samsung to put a price point on an phone and then for the consumer to pay that or not. 

Samsung invest money into ongoing and future projects along with covering usual business costs I assume. 

Some people have raised concerns over different aspects of the quality of photos and sone have said there's appears to be fine. 

It's reasonable to say we all see things differently. 

If your within your relevant cooling off period then it's your decision whether to return the phobe ir not. 

Just ensure you include any promotional items that cane as part of the purchase of the phone and take time and date stamped pictures of the phone and promotional items put in the returns box. Take one kf it turned on. 

Some video this too. 

However you wish to proceed I wish you all the best. 

Take care  😎

[Glenntech]

All digital cameras now capture and represent an image it interprets.
So your not seeing the real thing anyway.
AI just helps the software to fine tune the image result at the end.
I'm not seeing the poor image quality you are reporting on my phone.
Could be we set up our phones differently.
But have you tried things like clearing the camera cashe
Even wiping the Partition Cashe on the phone as well

[Reylob]

Why do you think that there are hardware flaws? it is evident that there are a several software flaws, bugs. There could also be some hardware issues like in all manufacturing processes, but there is no indication that there are intrinsic hardware problems.

[Reylob]

Unfortunately, I have had both experiences. I took some pictures in photo mode, the default mode, which are very poor. The lack of detail and noise are very visible. I also have some in Portrait mode, where the quality of the image is scary, it can show far too much detail, especially if taking a selfie.

I do not think that there is hardware fault. IMO, the app is a bit buggy. This is a yearly occurrence. There is a lack of consistency in the quality of the pictures. It could be that the app has some glitches under certain conditions, but I do not think that it is a hardware problem, excluding the small % of possible manufacturing faults that occur in all manufacturing processes.

[DrMips]

There is nothing wrong with the hardware. You obviously don't understand how it works. The paid for AI is the object removal tool in the gallery app. Be patient and wait for the update. I've seen leaked images from the next update and they fix blurry zoom with less noise.

[Star_girl]

I am generally pleased with the camera, it's got a lot of features, I even like thr colours of pictures although at times I wish they were a bit more saturated, and definitely sharper. I really love the saturation when I use the camera in Raw mode, but it's not practical to use Raw all the time. I wish there were more options to chose saturation of colour, I saw the options of modes from which you can chose, but tbh I wasn't really satisfied with the result. None of the editing options can make the picture sharper and emphasise the detail. I also wish there was an option to chose if you want the AI to actually edit your picture, in my opinion, in it's endeavour to make the picture look better, the AI is smoothening some of the detail and I feel I lose some picture quality if I take a picture with some intricate detail such as a canvas, a carving or lace. I mean, for this money, we could have that option, and also an option to chose the saturation of your pictures. I am sure this phone is equipped with high quality hardware and I can see that from the performance of this camera, which is very high. I have a midrange Sony Camera and that is the only thing I can compare the S24U camera with, regarding picture quality and Zoom. Also this camera operates very fast and you can do alot of things in a shorter time compared to older phones. The colours on the Sony camera are also a bit washed out so I believe there is AI involved there as well. I think they have to fix the AI really 😄 but it's new technology so it might take some time. As about the S24U think all the issues are software related.

[DrMips]

I use the Google gallery app as I find it has better editing options tham the Samsung gallery. You have the sharpen option in there too 😁

[Haytch]

I am happy with the camera so far. I can see improvements. However I do see some flaws also in some aspects that can possibly be fixed with updates.. Do you have any images to show so I can see?

[akam1212]

Commen?