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Snapchat Bug

(Topic created on: 25-01-2024 08:48 PM)
2189 Views

I have this problem too

Derri
Apprentice
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Hello, when using Snapchat it's almost entirely broken. I can send snaps okay but if I try to take a video snap, it doesn't work, just takes a 3 second clip. Also oddly enough the snap camera when viewing me puts a weird round outline that my face has to go in and then turns green. Instead of just auto applying the lenses.

I also can't take videos with lenses. 

Tried all the usual, updates, uinstalling, clearing cache, wipe data etc. All still the same issue. Anyone else experiencing this? 
7 REPLIES 7
BandOfBrothers
Samsung Members Star ★★
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When you uninstalled the app from your phone did you also delete the app from your MyLibrary in the Playstore as this should help to then download a fresh copy of the app @Derri 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Derri
Apprentice
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Hey, @BandOfBrothers - Daft lad question but how is it you do that?
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Derri
Apprentice
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Actually I did find that in the end - should have googled first. Unfortunately didn't resolve the issue
BandOfBrothers
Samsung Members Star ★★
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It might then be worth searching out a Snapchat forum to see if any others are having similar issues to you @Derri 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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iAngel
Student
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Thank you Derri.... I thought it was just me because I had not seen anybody else mention the ring on snapchat. It is so annoying! Is it like this for you also?

I wish I stuck with my s23U.Snapchat-2031980769_1000062789_1707595933.jpgSnapchat-1613244941_1000062790_1707595937.jpg
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Derri
Apprentice
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No, mines was very different and I must admit it fixed itself within 24 hours, so sorry I can't be of more help.
iAngel
Student
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Ah that's great. Happy yours has fixed itself. Mine is still like this and it's very annoying. I think I might go down to the Samsung Experience store when I get the chance and get them to have a look at it.
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