Samsung store £30 code not listed in Samsung Wallet Promotions

[MummyBear19]

After having pre-ordering my S24Ultra (received today), I want to take up the £30 credit offer which expires tonight. I've followed the instructions to claim but the £30 promotion isn't listed in my Samsung Wallet! How can I claim this credit before the deadline tonight?

[Del1701]

I've just read through the guidance for claiming the £30 promo code, but it hasn't helped me. I have no £30 code in my wallet, I have made a call from my S24 ultra, I am checking from the wallet in my new phone, and I did pre-order my phone. Curiously, there is a £10 voucher there, though suggesting that I never pre ordered, which I certainly did. Has anyone got any more information on how to claim the £30?

[SereneH]

Can you see the offer on this link, @Del1701: https://www.samsung.com/uk/boost/galaxy-store/? 

[Del1701]

@SereneH no I can't, all that's there is monopoly go and marvels strike force 🤔

[SereneH]

Next to the Marvel image it should say, "Claim your Galaxy Store voucher..".

If you don't, please share a screenshot of the page: How to screen record & capture on your Galaxy phone or tablet | Samsung UK 

[Del1701]

I see a voucher now but it's only a £10 voucher 🤔

[SereneH]

Can you confirm the date of purchase, please? 

[Del1701]

17-01-2024 during or just after the unpacked event. I have a screen shot of the order plus the order emails as well.

[Georee]

Rest assured, the shop team are absolutely hopeless. Don't hold your breath. I've contacted multiple times and they keep reciting the steps and don't deal with the issue. Sent screenshots, questions in the app, sent data logs, chatted online, called

[Broomy90]

Any more tips? I still can't get it to show, tried everything. Only got a few days now before it expires. I can see offers for greggs, odeon, Disney+ and the only one for the galaxy store is the chance to win £5 for using Samsung wallet on 3 different days. Very frustrating

[Broomy90]

Update:
I managed to get a link from Samsung support which took me to the promotion in samsung wallet. However when I tried to claim, it said I was not eligible. I then got in contact with Samsung product team on live chat and they said they would email me with a resolution. About an hour later, I was sent an email containing a voucher code for £30. Hope this helps anyone

Link to promotion
https://us.mcsvc.samsung.com/ops/redirect.html?product=samsungpay&actionType=eventURL&rval=B2A061036...