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S24U- One UI 6.1.1 - Huge fingerprint issues!

(Topic created on: 10-09-2024 10:48 PM)
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mieloncom
Voyager
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Hi, everyone. Yesterday, I installed the new update for One UI 6.1, a package over 3 GB. Everything is great, except that the fingerprint sensor has stopped working correctly. Sometimes it works, but there's a significant problem with it now.

Is anyone else experiencing a similar issue?

1 Solution


Accepted Solutions
Solution
Glenntech
Samsung Members Star ★★
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I've not had any issues with the fingerprint sensor.
Have you tried redoing the fingerprint again?
I know in the past, some themes can affect the fingerprint sensor. Probably older ones the developers have not kept updated

Another thing to try is Wiping the Partition Cashe on the phone.
Can be beneficial especially after large updates

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15 REPLIES 15
Solution
Glenntech
Samsung Members Star ★★
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I've not had any issues with the fingerprint sensor.
Have you tried redoing the fingerprint again?
I know in the past, some themes can affect the fingerprint sensor. Probably older ones the developers have not kept updated

Another thing to try is Wiping the Partition Cashe on the phone.
Can be beneficial especially after large updates
Glenntech
Samsung Members Star ★★
Options
Wiping the Partition Cashe clears out a lot of old or corrupted information that can cause issues

Follow the steps below. You must follow every step and you should be done in about a minute

Turn off your phone.

Connect your phone with a USB cable
to PC or another Samsung mobile

You will see the charging icon on your screen.
Wait till it shows charging with battery percentage.

Next, press and hold the Volume up and Side key simultaneously.
You can press the volume up button just before the Side key.
The Samsung Logo followed by
Samsung Galaxy appears on the
screen.

At this point, release the keys
Phone will boot into Android Recovery mode

In Android recovery mode, using Volume keys, choose "Wipe Cache
Partition" .
Use the power button to accept that.
You will then see its cleared.

Then the top option, reboot phone.
Press the power button to reboot the phone and then sign in normally
BandOfBrothers
Samsung Members Star ★★
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In short no my fingerprint Biometrics are working as they should the same way as @Glenntech phone @mieloncom 

Do let us know if the troubleshooting steps highlighted helps. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Shamrock_Sean
Helping Hand
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Mine has been fine
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mieloncom
Voyager
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The issue has been resolved.
First, I cleared the cache and then re-registered the fingerprints. So far, it's working fine. Thank you.
mieloncom
Voyager
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The issue has been resolved.
First, I cleared the cache and then re-registered the fingerprints. So far, it's working fine. Thank you.
-Robot-
Samsung Members Star ★
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Everything been great for me, I no issues at all
weskerevil
Helping Hand
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Mines been fine battery is a lot better like s23 ultra better 👍
Cerasela91
Journeyman
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Screenshot_20240918_140009_Settings.jpg

I tried everything I found online, but unfortunately, nothing worked. I'm saving everything from my phone and I will try a factory reset, I hope it will work after this. I will let you know.

Thank you

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