Hello all!
So I purchased the same phone (Samsung S24 Ultra) and I encountered the same problem that everyone else was encountering back in January and February. The display colors were atrocious. The whole thing was a nightmare to deal with. Verizon sent out two separate brand new phones (both S24's) that had the same results. I dealt with a multitude of representatives (Verizon executive CS), multiple phone conversations and chat sessions with both Verizon and Samsung. I went into the Verizon corporate store and many of these people didn't know, barely cared and/or couldn't see what I was talking about. Even as it was staring them right in their faces. It's like everyone was gaslighting me which was insulting in of itself. The Samsung Corporate office was definitely the most despicable and the rudest of everyone involved. I'm still contemplating if I wanna stay with them or Verizon (after being a loyal 10-year customer with each company). The most helpful was some random Verizon chat agent who was a supervisor. This anonymous representative said it was because of this Gorilla glass screen version. They seemed the most knowledgeable and helpful.
I'm also beyond grateful to all the other Samsung S24 owners here who've been involved with this as well as the Samsung owners on Reddit who've all confirmed what I knew all along. The end story is I was forced to go back to my old phone.
That being said, I have been keeping tabs on this whole affair since going back to my old phone. I just bumped onto this post and I noticed that this vividness slider option that you're referring to. I don't know if this is just my imagination but I could have swore that this same slider option you're referring to was present back when I briefly had my S24? 🤔 Because myself and many other agents were messing around trying to help me and tinkering with multiple settings on said model back then.
Whatever the case, I am exploring my options. Should I stay with Verizon and Samsung? I'm not so sure. I'd like to hear all thoughts on this from the Samsung community. Is it much ado about nothing? As far as im concerned, once customer service fails, so does the company. I'm every bit as upset about how the executive offices behaved towards me as they failed to properly own it and summarily dismissed me. The gaslighting, the rudeness and the obstinacy is disgusting and can't be overlooked. It's not a way forward. So I need to know how everyone reading this was treated besides learning if the whole issue was fully resolved before making any final decisions.
Thanks everyone!
