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S24 ultra usb connector connected/disconnected

(Topic created on: 27-07-2024 08:38 PM)
14316 Views
GgAllIn
Journeyman
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My s24ultra was smooth sailing until the most recent update, now whenever I want to connect anything in the usb c port that isn't a charger will work for a couple minutes then disconnect. I then get the notification of "usb connector connected/disconnected". First noticed with my g8 galileo controller attachment,  but now that I'm trying to connect an external display via usb c to hdmi, it gives me the same notification/error. Hate to have to return this device after barely setting it up completely no less than a month ago. Any ways to resolve this issue? 

23 REPLIES 23
Iva Den
First Poster
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Hey guys, same pain here - I just got a brand new S24 ultra, and it gives an error "USB is not supported" when I plug my 3.5mm headphones via a connector. That is a soft one I have from my previous Huawei. Probably it does not have this DAC chip built in.  I also tried absolutely all the troubleshooting online to no avail. Ordered a hard 3.5-USB-C adapter - I hope this works. Do you think Samsung actually read these forums? I do hope hope they resolve this - for the pile of money it costs, this phone should be able to cook and clean at home.

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Emzshaykk
Student
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I'm having exact same problem with my back up s10 & s21 5g what's best way to fix? I've cleaned ports, brought new charger tried restarting ect. Any help would be greatly appreciated as my new phone was recently stolen hence using older models but need a phone as I have kids so need to know they r both OK especially my son who has ASD so need for consultants hospital ,school ect
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wallawalla23
Apprentice
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Hi Iva, I use a Belkin connector with no issue:


Belikin RockStar
USB-C Audio + Charge Adapter
SKU: F7U081btBLK
 
 
The audio quality is descent, but I have run any audiophile sound profile tests or anything like that. Hope it helps!
 
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wallawalla23
Apprentice
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Unfortunately, it solved itself through a software update pushed by samsung. Nothing i did to the phone os settings seemed to work. Iirc, it was pushed to my s24u last November. Perhaps there's a version of one ui you could manually push to the phone, if it's not being pushed by your service provider over the air?

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