S24 Ultra - Speaker quiet during calls

[James0290]

When having a few phone calls this week the top speaker has been very quiet, all turned up to full on volume.

Only resolution was to restart the phone.

I seem to be getting a new fault a week, recently cleared phone cache for battery issues.

[BandOfBrothers]

Might also be worth running the phone's Diagnostic Tool in the Samsung Members App @James0290 if you haven't already. 

If i can be of any further help please don't hesitate to ask  😎 

[Alyn89]

If the problem persists, there might be an issue with the speaker hardware or software. Here are some steps you can take:

Check for software updates: Make sure your S24 Ultra is running on the latest software version. Software updates often include bug fixes that can resolve audio issues. Check for debris in the speaker grill: A clogged speaker grill can muffle the sound. Use a soft brush to clean the grill carefully. Safe mode: Booting your phone into safe mode can help determine if the problem is caused by a third-party app. In safe mode, only the pre-installed apps will run. Factory reset: If none of the above steps work, you may need to do a factory reset. This will erase all your data, so be sure to back up your phone before doing this.

If the problem persists even after trying these steps, it's best to contact Samsung for further assistance.

[Huskt]

So, I believe this might be a software issue and my speaker volume DURING a call went from normal to quiet. I've noticed the difference in call volume sometimes and have often thought it was the other person's phone but having it switch during a call has made me realise it's the phone.