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S24 ultra - phone keeps telling me I have water or debris in my charging port since last update

(Topic created on: 04-04-2024 03:00 PM)
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Glynne
Apprentice
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Hi I was wondering if anyone could help me. 

I've not had any problems at all with my phone until the latest update, now my phone keeps telling me I have water or debris in my charging port, this has been going on every day since the new update, I'm having to charge my phone wireless, which is okay while I'm at home but when I'm out in my car I can't charge my phone. 
I've tried everything it says online but it's still exactly the same and won't charge via cable, I've tried numerous different 
12 REPLIES 12
TechZilla
Samsung Members Star ★
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Have you tried clearing your cache partition?
TechZilla - Samsung Members Star
Glynne
Apprentice
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Yes I've tried all that it suggests online but it's still doing the same
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Tourbillon De La Vie
Samsung Members Star ★
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try also blowing out, gently, the charging port in case there is some fluff in there. and then contact Samsung tech support

Glynne
Apprentice
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I've tried that, and put my hair dryer on cold to the port to gently blow anything out but still have the same problem, it was fine until the new update.
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Piper123
Samsung Members Star ★
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Should not have done that. Can cause further issues......
S24 Ultra
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Glynne
Apprentice
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I read on here to try it, I didn't fo it for long and it was on cold
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RoxM
First Poster
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This has happened to me since the update too
Lawesome88
Apprentice
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Same issue with my s22 ultra!!!! Couldnt use my phone as couldnt find my old wireless charger and had to order a new one.
Not good samsung!! What did you do to the moisure sensors in the update?!
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dmosley
Student
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I am also having charging issues. I plugged in all night last night and apparently it never recognized it. So I plugged in now and it charged for a moment then stopped. It would not begin charging using multiple cables. Would not connect to computer. I cleared cache and plugged in while turned off. It booted to the recovery screen. Did that three times. I rebooted and plugged in. It began beeping that there was water or debris in the plug. There was not. I finally got it to charge on a cable that was failing earlier and got important stuff backed up. I'm not sure what is going on, but this is quite concerning.