Received the new phone and I almost love it. It's a pity the whole buying experience was spoiled by the customer sales team, who seem to be programmed to be unhelpful with what essentially is a small error.
But I'm not prepared to continue wasting energy arguing a lost cause with intransigent agents. Samsung means three stars. Sadly, I wouldn't give that rating. I'll have to put up with half the desired memory I wanted. A simple solution would be to exchange the handset and I'd pay that little bit more. But that was too simple.
