S24 Ultra Display Issue

[the-nar-1865]

Hello,

I switched over from the iPhone to Samsung at the beginning of Feb. The device in general has been incredible and the battery life fantastic.

I've recently noticed that I have lines appearing throughout the screen on certain colours and images.

I was recommended to use the testmyscreen website and this was the outcome. Is this normal or do I have a faulty device?

It's the green and blue images where it really shows.

I appreciate any advice you may be able to give!

[the-nar-1865]

Is the cooling-off period the equivalent as the UK 14 days return policy? Unfortunately I'm passed that window now, would this not be under warranty if its a faulty device?

[BandOfBrothers]

So, if a person buys directly from Samsung UK, they have a 14-day cooling-off period to request a replacement or refund.

After the 14 days, a repair is offered if a fault is diagnosed.

Other retailers may have their own Terms and Conditions @the-nar-1865 

[the-nar-1865]

Oaky thank you, I appreciate your help. I'm passed the cooling off period so will need to speak to Samsung about how to resolve this. Hopefully something can be sorted 🤞

[BandOfBrothers]

You're very welcome, @the-nar-1865.

Would you let us know by updating your thread on any resolution you reach, please?

[the-nar-1865]

I'll keep you updated

[the_bart123]

Claim warranty IF no physical damage visible

[the-nar-1865]

Samsung offered to send out a replacement within 10 days of receiving this device. Since I can't be without a phone for work and I've been very fortunate with battery life, camera quality and every other aspect of this phone, I decided not to move forward with the replacement.

I also noticed that the issue is hard to see (unless you're really looking for it) on 'Natural' display setting.

Overall it's an incredible device

[BandOfBrothers]

That's a fair enough call @the-nar-1865 

😎

[the-nar-1865]

To be fair, the customer support was actually really good as well! I had read some horror stories on reddit but was quite impressed 👌 first time being an android users so still getting use to everything