When I first used the phone, I already felt it was hot. My phone feels hot when I use it lightly. There were no apps in use in the background at the time, just Spotify, which I was listening to, so I just took the phone to 1utama's service center and had them diagnose it.
I gave them my phone on Sunday and they called me on Thursday to tell me I could get my phone back. When I went there and asked them what they had done, they just said the monitoring was fine and I took it back. I called but when I got home I still found the same problem. using spotify only also still 38-39 degrees . and using camera also same
Something more serious happened today. Around 1130 in the morning, the battery of the mobile phone was 93%. I went out to work. I used Spotify on the go and the battery dropped by 20% in 50 minutes. The temperature of the phone also reached 39 degrees. I was in the car and it wasn't hot. I used my phone's screen recording mode. In the video, I can see that there is only Spotify running in the background of the phone, but our temperature reaches 39°. I have attached the video as well. Later I also contacted customer service and they asked me to do a series of tests, but the final results were the same. Under normal circumstances, the battery level is 93% when I go out. When I get home from get off work, my phone still has 45-50% battery left. But after only using it for half a day today, my phone only has 45% of power left.
You said that it is normal for the phone to be warm, and I agree, but if there are many applications open, the temperature of the phone is normal. But I just turned on spotify on my phone and the battery dropped from 93 to 71 within 50 minutes, and the temperature also rose to 39°. I think this situation is abnormal. I only use the phone to listen to music and the temperature reaches 39°. Wouldn't it reach a higher temperature if I play games?
So I want to ask Samsung how are you going to solve my problem. I'm afraid you'll ask me to take the phone to a service center again and get the same results. I only have a mobile phone. If I keep leaving my phone at the service center like this, it will have a serious impact on my life.
