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S24+ - No internet despite 5G & 4G+ Coverage

(Topic created on: 16-09-2024 09:02 AM)
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Talos17
Journeyman
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S24+ Owner here, I bought the phone via my network service provider less than a month ago. 
I use the phone a lot for internet calling (Teams meetings, whatsapp calling etc) 

Experiencing the problem where the signal says "5G" or "4G+" etc., but no internet connection.

This happens randomly during the day 10-15 times... and I've tried all the tricks I could find online... the problem persists.
My data plan is unlimited, I have no data limit set in the settings. 
Tried resetting network settings & APN settings multiple times.  

I can imagine it's less visible when you stream videos etc. because of the data buffer.. but if you make internet calls (Whatsap, teams, etc.) it really gets on your nerves.

I am a  long time samsung/android products user.. I have not expected to face this issue with samsung. 

Please help. 

22 REPLIES 22
Looloos
First Poster
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I don't know where you live. I am in Canada and the Canadian Samsung site will give me $950 for my phone if I get another S25. There is certainly no physical upgrades from s24. But if it fixes this problem, I am willing to get it. 

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Chris6622
Journeyman
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Deleted by poster.

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Chris6622
Journeyman
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 Yes I have done literally everything.
I have a Perplexity Pro AI subscription which includes the top 6 AI search engines in it and have streamlined this phone to the Nth degree. Only a few necessary apps are allowed background priviliges, any unnecessary apps have been  disabled or uninstalled or minimized as much as possible through restricted battery access, denied permissions and background priviliges, virtual ram has been disabled etc. etc. 
I have done network resets,partition cache wipes,carrier resets/refresh, switched back and fourth from 5g to LTE, replaced the eSIM with a physical SIM.. etc.etc. and have really only 2 options left which are to try my SIM in my other phone or a new SIM from another carrier.
Unfortunately its not looking good.
Others have contacted me and said even after sending their phone to Samsung for antenna repair/replacement it didn't help at all....so its looking like the 2024 S series are compromised.
Its starting to look like I picked a bad year to buy a $1000 phone.

SAMSUNG IF YOUR READING THIS REACH OUT TO ME AND REPLACE MY S24 PLUS WITH THE 2025 ULTRA. PLEASE. IM WILLING TO PAY TOWARD THE COST.

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