S24 Network issue

[S24 network issue]

Hello Team , I recently purchased S24 and facing network issue. Daily atleast 2 times I am restarting my phone for Gpay , phonepee , other payments .....Keeping 64k phone and for any payment restarting mobile is very bad experience. Under 20k mobile is performing very good. I used oneplus 8t 4 years I restarted the mobile only for upgrade.Kindy fix the network issue or replace my mobile.

[BandOfBrothers]

Hello 👋 @S24 network issue 

Welcome to the Samsung Community Forum section for UK and Ireland users. 

I'm disheartened to hear that you are experiencing these issues.  😔 

There are some troubleshooting steps you can do at home which I'll mention later in my reply. 

This is a user to user help and chat Forum so Samsung Customer Service wouldn't read your post here. 

A phone would only be replaced if within the initial cooling off period.

In the UK this is 14 days. 

And or the phone is beyond economical repair when past the cooling off period ,and falls under the umbrella of the 2 year manufacturer's warranty. 

So the steps you may want to try are >

1. Reset your Network Settings in General Management > Reset > Reset Network Settings. 

2. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port or a usb-c to usb-c phone to phone set up to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

3. Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

4. Run the diagnostic Tool in the Samsung Members App to see if this test highlights anything. 

5. Back up > Factory Reset > When setting the phone back up do not use your back up. Set the phone back up manually. 

6. Samsung Service Centre. 

If i can be of any further help please don't hesitate to ask  😎 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

As you are based in India, you may be better reaching out to your local Samsung Community Forum.

When you say you're restarting your device to use payment services, do you mean you are being asked to provide your fingerprint or do you feel you actually have to turn your device off then back on again?

[S24 network issue]

During payment mobile keep on searching network. So we will reboot the mobile. Once reboot it will work for some then same issue. Also most of the website also won't work like Factbook ,flipkart etc 

[Piper123]

Sounds like you may need to speak to your network then if you don't have signal?

That said, here in the UK you don't usually need a signal to use Google Wallet....

[S24 network issue]

I replaced with new sim with same network .But still am facing the same issue. One of my office met using the same network on samsung flip 5 but he didn't facing any network issue while payment or browsing.Please support to fix issue 

[S24 network issue]

Still am facing the same network issue. 

Action taken 

Replaced new physical sim

Replaced esim