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S24+ esim interfering with physical sim card?

(Topic created on: 24-05-2024 02:29 PM)
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Members_NlCEByA
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Hello Samsung! 

I live in Europe currently in Amsterdam and I have a physical sim card in S24+. I'm soon to move to France and so I got an e-sim on S24+. Both sim are turned on with the physical sim as the default sim for now (until I move). I noticed that I cannot make ANY phone calls from my dutch physical sim card *default), the phone call will cut off after 1 minute. The person I'm calling cannot hear me. When someone calls me on my dutch physical sim card, the conversation only lasts up to 1 minute. HOWEVER, if I were to do any of the above with the e-sim, it works great. 

Please note that even if I turned off my e-sim card, I still cannot call/receive call with the dutch physical card, same thing happens. It makes no difference. 

Is there a way to fix this? I dont understand why it's happening? No issue with data, I get mobile data on both cards. 

Thanks! 

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BandOfBrothers
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Can you start troubleshooting by resetting the network settings on General Management @Members_NlCEByA 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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