Sim card slot 1 is not detecting physical sim. Sim slot 2 working in s24 ultra.

[chacko]

Please can someone advice please. Sim card is not detecting from past 1 week. 

[johnz237]

Hi! Welcome to the Samsung Members community!

Have you taken any troubleshooting steps? Swapped SIMs—same issue on SIM 1? Attempted the SIM in another device, etc.?

If it's not the slot and that particular SIM, you may have to contact your provider for a replacement.

Maybe attempt a soft reboot?

Go to Samsung Members > Support > Diagnostics.

[chacko]

I have tried restarting the device and resetting network settings as well. I attempted to swap sim between Sim slots 1 and 2. The sim on slot 1 is not working irrespective of the sim.

[chacko]

Attempted diagnostic no sim issues detected

[johnz237]

If you take out one of the Sims and only have one in SIM 1 does it work or show no sim completely?

[chacko]

Sim slot 1 says no sim card inserted

[chacko]

I shall try that thank you

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

May I please ask where you got your device from?

Could the IMEI have been blacklisted?