a month ago
Everytime I record a video, whatever lens im using, if I try to move my camera suddenly or fast, it starts shaking and making weird sounds. The phone also makes noise when I shake it. I'm pretty sure it's the OIS, but the noise should be normal, it's the noise when recording that has me worried. Also there are a lot of visual glitches anytime I do anything sudden.
This might be a software issue and I was wondering what I could do to solve it. Thanks!
a month ago
Contact Samsung support and let them deal with it. It is unlikely to be software. Check if it happens in safe mode to exclude software as cause
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
a month ago
It still happens in safe mode.
Do you have any other suggestions? And how could I contact samsung?
a month ago
Try via Samsung members app or go to Samsung.com where you are