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Rattle and shake when recording video

(Topic created on: a month ago)
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Luka13
Student
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Everytime I record a video, whatever lens im using, if I try to move my camera suddenly or fast, it starts shaking and making weird sounds. The phone also makes noise when I shake it. I'm pretty sure it's the OIS, but the noise should be normal, it's the noise when recording that has me worried. Also there are a lot of visual glitches anytime I do anything sudden.

This might be a software issue and I was wondering what I could do to solve it. Thanks!

3 REPLIES 3
Tourbillon De La Vie
Samsung Members Star ★
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Contact Samsung support and let them deal with it. It is unlikely to be software. Check if it happens in safe mode to exclude software as cause 

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

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Luka13
Student
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It still happens in safe mode.

Do you have any other suggestions? And how could I contact samsung?

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Tourbillon De La Vie
Samsung Members Star ★
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Try via Samsung members app or go to Samsung.com where you are 

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