Poor screen on new sensitivity A24

[Members_iDnQjSh]

Bought my new S24 a month ago and have been suffering from a dead screen. E.g. just used maps to get home and phone didn't react after multiple taps on cross to close app?? Anyone else noticed this please? 

[BandOfBrothers]

I haven't on my phone but this doesn't mean it can't happen @Members_iDnQjSh 

There are a few troubleshooting steps you can take before asking a Samsung Service Centre to have a look. 

• If your using a screen protector then this can affect sensatativity. 
• Turn on Touch Sensitivity in Settings > Display > Touch Sensitivity  > Turn this On. 
• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 
• Run the diagnostic tool in your Samsung Members App. 
• As a very very last resort back up and factory reset. 

A couple of links that may help. 

• https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-galaxy-phones-touch-screen-does... 
• https://www.imobie.com/support/samsung-touch-screen-not-working.htm#:~:text=If%20you%20are%20facing%... 

If all the above does not help then a Samsung Service Centre can help. 

[Members_iDnQjSh]

Thank you so much it's happening more frequently now. I'll follow ur suggestions and hope it sorts it.