smg1
Troubleshooter
08-02-2025 01:25 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
When you look at Accounts and Backup for Samsung and Google. There is no option to backup Documents and Downloads thats in the phones internal storage, in either backups.
I know i can back these files up myself in various ways. But wondered why they aren't part of the daily backup by either accounts.
I've often wondered why as I personally use these to files on my phone. I think the only time they are backed up is when you come to factory reset the phone?
I would like to know if anyone knows differently and am I missing something?
4 REPLIES 4
JAMES4578
Samsung Members Star ★★
08-02-2025 02:45 PM - last edited 09-02-2025 10:54 AM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
@smg1 Samsung cloud stopped backing up photos/videos/files when the synchronisation with One Drive became operational. whilst you already have this set up guide here https://www.samsung.com/us/support/answer/ANS00088042/
Apps/Settings that Samsung Cloud backs up shown in this article. https://www.samsung.com/us/support/owners/app/samsung-cloud
Google backs up photos and videos for instance https://support.google.com/googleone/answer/9149304?hl=en&co=GENIE.Platform%3DAndroid
Can use Files by Google to back up Documents/other files https://support.google.com/files/answer/9849042?hl=en
Apps/Settings that Samsung Cloud backs up shown in this article. https://www.samsung.com/us/support/owners/app/samsung-cloud
Google backs up photos and videos for instance https://support.google.com/googleone/answer/9149304?hl=en&co=GENIE.Platform%3DAndroid
Can use Files by Google to back up Documents/other files https://support.google.com/files/answer/9849042?hl=en
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
MorningBlunt
Troubleshooter
08-02-2025 04:30 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Smart switch moves them anyway just as a note
MB
MB
JAMES4578
Samsung Members Star ★★
09-02-2025 10:58 AM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Changed the links,seems fine in Members App. Previously had been using web version where seemed ok.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
smg1
Troubleshooter
09-02-2025 07:12 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thank you. That was a great help. 👍💯
