Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Please can someone help me answer a question for me about backup?

(Topic created on: 08-02-2025 01:25 PM)
188 Views
smg1
Troubleshooter
Options
When you look at Accounts and Backup for Samsung and Google. There is no option to backup Documents and Downloads thats in the phones internal storage, in either backups. 

I know i can back these files up myself in various ways. But wondered why they aren't part of the daily backup by either accounts. 

I've often wondered why as I personally use these to files on my phone. I think the only time they are backed up is when you come to factory reset the phone? 

I would like to know if anyone knows differently and am I missing something? 
0 Likes
4 REPLIES 4
JAMES4578
Samsung Members Star ★★
Options
@smg1 Samsung cloud stopped backing up photos/videos/files when the synchronisation with One Drive became operational. whilst you already have this set up guide here https://www.samsung.com/us/support/answer/ANS00088042/

Apps/Settings that Samsung Cloud backs up shown in this article. https://www.samsung.com/us/support/owners/app/samsung-cloud

Google backs up photos and videos for instance https://support.google.com/googleone/answer/9149304?hl=en&co=GENIE.Platform%3DAndroid

Can use Files by Google to back up Documents/other files https://support.google.com/files/answer/9849042?hl=en

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


MorningBlunt
Troubleshooter
Options
Smart switch moves them anyway just as a note

MB
JAMES4578
Samsung Members Star ★★
Options
Changed the links,seems fine in Members App. Previously had been using web version where seemed ok.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


smg1
Troubleshooter
Options
Thank you. That was a great help. 👍💯