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OneUI 7 | Galaxy S24 Ultra from pocket calls to 999.

(Topic created on: Friday)
112 Views
INTRASERVER
Voyager
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Since OneUI 7 phone self from pocket magaes to call 999. And is not just coincidence. Now every day most this happen. Like an example my phone from pocket called many times to 999. I release when I get first phone call from them asking me am I ok, do I need help? And I started to look, *****. I apologised for this and I said my phone is in pocket all time and I don't need help. Phone self takes screenshots as well. So I here are screenshots what phone takes self in the pocked without my knowledge. I'm really tired from this. And it happen today aswell. I disable on double tap not to turn on phone screen but nothing change.



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Samsung Galaxy Note 20 Ultra
7 REPLIES 7
lminvti
Samsung Members Star ★
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Hi @INTRASERVER

Try to go to settings > safety and emergency > make sure location emergency services are turned off as well as other settings in that category.

Also worth checking this thread :
https://eu.community.samsung.com/t5/galaxy-a-series/a54-dials-emergency-number-while-in-pocket/td-p/...

Make sure accidental touches are turned off Also.
arianwen27
Big Cheese
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Emergency location services allow your phone to send gps coordinates to the 999 operator. It doesn't stop butt dialing and shouldn't be disabled.

Accidental touch protection should be on as thats what prevents this happening in the first place.

Did you get things backwards?
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INTRASERVER
Voyager
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I have enabled accidental touch protection, but this is what happens in the pocket. Every time when I pull out from the pocked I'm worried did it call again to Emergency number?
Samsung Galaxy Note 20 Ultra
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arianwen27
Big Cheese
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Accidental touch protection should detect when your phone is in your pocket and disable the touch screen. It checks if the front facing camera sees black.

So hopefully with that enabled, it should stop the calls
INTRASERVER
Voyager
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Unfortunately as I said it doesn't help. Phone lives different life in the pocket.
Samsung Galaxy Note 20 Ultra
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arianwen27
Big Cheese
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Aaah sorry must have misread what you wrote. Do you have "touch sensitivity" off? That might make your phone extra sensitive.
INTRASERVER
Voyager
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Ok, for the moment I turn off touch sensitivity, but not so much trust. 😞
Samsung Galaxy Note 20 Ultra
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