October update and no data left

[bezzy70]

Hi there,

I recently installed the October update on my S24 ultra but since then when my wifi is off and using mobile data the phone tells me i have no data left but in reality I have unlimited data on my sky mobile sim and been confirmed by sky so I've tried 3 new sim cards, factory reset and reset mobile network settings and still got data left.

Has anyone else had this problem and if so how do I get rid of the no internet icon so any help would be appreciated. 

[bezzy70]

Thanks but I've already tried that and also a full factory reset but must apologise I was meant to say that even though the the phone says no data left I can still browse the Internet while not on wifi

[lminvti]

He said he reseted network settings

[Piper123]

Ooops, missed that. Sorry

[bezzy70]

Will that clear the whole phone? Like a factory reset

[lminvti]

No

[lminvti]

Most of these community members do this on regular basis to run phone smoothly specially after big updates i do it like once a month or after a big update. And it's not a factory reset rest assured 🙂

[Piper123]

Looking at the Sky Community Forum, it appears this isn't a new issue. I've had a quick look but haven't found a thread with a solution so you may need to reach out to Sky Community or Sky themselves on this.

You've done a FDR so no settings change will help other then getting Sky to resend the APN settings again.

[bezzy70]

Unfortunately still no fix but thank you for trying.

[bezzy70]

Would the lastest samsung update cause a problem like this?

[Piper123]

Possibly but as other Sky users have reported the issue over the last few months, it is more likely to be a Sky issue in my opinion.

Getting them to accept that however......