October update and no data left

[bezzy70]

Hi there,

I recently installed the October update on my S24 ultra but since then when my wifi is off and using mobile data the phone tells me i have no data left but in reality I have unlimited data on my sky mobile sim and been confirmed by sky so I've tried 3 new sim cards, factory reset and reset mobile network settings and still got data left.

Has anyone else had this problem and if so how do I get rid of the no internet icon so any help would be appreciated. 

[lminvti]

Hi there, by any chance you have data saver on?

[bezzy70]

Thanks for the reply but sorry no its not on because it's truly unlimited data and was told to turn it off by sky mobile. It really is a mystery

[Piper123]

Hey there

Please go to:

Settings
Connections
Data Usage
Billing Cycle and Data Warning

Do you have a limit there? Default is usually 2gb. If you have, change it to a couple of GB below your tariff allowance.

That should fix your mobile connection (WiFi isn't capped).

[lminvti]

About to say same thing @Piper123 if there's data warning

[lminvti]

If there's data warning set it up at maximum like 9999999999

[bezzy70]

Hi there, Both option are off

[lminvti]

Try this

[Piper123]

Not that then.

Ok please Reset MOBILE Network Settings

This will only reset your mobile network, not your WiFi, and Sky will update your APN automatically almost immediately.

No data will be lost.

You could also Reset Network Settings and enter your WiFi password again

[lminvti]

Have you tried wipe cache partition? To do so :
Turn off the phone 

 

Press and hold the Side key and the Volume up button 

 

Release the Side key when the phone turns on 

 

Press and hold the Volume up button until the phone enters Reboot Mode 

 

Press the Volume down button to select Wipe cache partition 

 

Press the Side key 

 

Press the Volume down button to select Yes 

 

Press the Side key again 

 

The phone will automatically reset and reboot