No update on Samsung S24 ultra

[OriAlpha]

Hi, 

I recently got samsung s24 ultra, but my phone is stuck on July update and when I do there is no updates. How can I get updates or force update. Reseting device also didn't work. 

I got the phone from Official samsung store,  in EU region. Even smartswitch app on windows didn't show updates. 

Model name is SM-S928B/DS. 

[Glenntech]

Where did you purchase the phone from?
Did you purchase from another region and move?
If a phone is not in the region it's meant for, then it's like this is the issue.
Have you connected to a computer and using smartswitch on the computer looked for an available update

[arianwen27]

If your phone is from a different region. Eg if you bought it outside the country or bought it second hand from someone. Or you have a non uk sim card, this can happen. If you know what region your phone is from, get a cheap pay as you go sim for thr country your phone is from. If your sim isn't from the uk, get a cheap uk sim. Besides that, you can try downloading the Samsung smart switch software to your PC, connect your phone, it might give you an update button on the program


As soon as I posted this, glenntech's reply appeared. We said the same thing but they beat me to it lol

[Glenntech]

You added some advice i didn't anyway 😁

[OriAlpha]

I made it more clear now maybe.  Also force updating via Odin. Will lose my data, while updating do you know about this. 

[arianwen27]

Had a look at your update, phone seems to check out as uk. If your sim is a uk sim too, I don't have an explanation for what happened. Odin will probably void your warranty and I can't guarantee your data will stay. Be sure to make a backup before trying that. Just be super sure you are flashing the right firmware version

[OriAlpha]

Then in this case, I will request replacement for my order.  I don't want to lose my warranty. Is very weird I got ordered phone Germany and get uk device. That to this happens in Official samsung store. So weird 😕. 

[Members_fgYD4VB]

Hi, I have the same issue - no software update since July 2024. I just bought the S24 Ultra 512GB directly from Samsung in the UK. I tried to do the software update from the phone and it says it's up to date and I just tried via smart switch on the computer and it didn't show any update available. Can someone help? Thank you.  

[Wrightacus]

You won't lose data using Odin

[Wrightacus]

Odin