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No signal

(Topic created on: 11-12-2024 03:21 PM)
612 Views

I have this problem too

DaveBrim
Student
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Samsung s24 fe none to 1 bar of signal with EE. They say nothing is wrong in my area but me and my partner both have Samsung phones and problems with signal, yet stepdaughter has a i phone and signal is fine. Been through everything and reset everything jumps to full bar for 5 minutes then back to nothing. Any advice 
8 REPLIES 8
lminvti
Samsung Members Star ★
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Hey there, @DaveBrim and warm welcome 👋

I'm with EE and can confirm when I'm inside my home signal drops anywhere from 1 to 3 bars and outside have no issues full bars all the time, it is unfortunate, but so far had no solutions, it does say my area is fully covered and theres no issues though.
Also EE claims that they are not responsible for single coming into property.

https://community.ee.co.uk/t5/Mobile-Network-discussions/Very-poor-signal-at-home/td-p/12581501733931347954.jpg
BandOfBrothers
Samsung Members Star ★★
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Just as a process of elimination can you try your sim card in the secondary sim slot @DaveBrim 

A Samsung Service Centre can assess your phone if necessary. 

https://www.samsung.com/uk/support/repair/ 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

keith30
Legend
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Don't be daft.
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Piper123
Samsung Members Star ★
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EE doesn't "limit" signal indoors.

However your comment when reimagined isn't that far off the mark despite what @keith30 says.

It all comes down to which spectrum the network operator uses. Some spectrum is better at long distance coverage, some better going through walls so indoor coverage and other spectrum better in busy (usually more urban) areas.
S24 Ultra
Piper123
Samsung Members Star ★
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Of course this doesn't resolve the OP's issue which is likely to be a combination of spectrum and modem in the devices. From experience, Samsung don't always have the strongest modem but usual they aren't far off what the competition use.
S24 Ultra
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DaveBrim
Student
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Tried sim in other slot with no effect, so downloaded a esim still with no effect. When i reset everything signal jumps to full for a few minutes then drops back to nothing. I turn sim off and get 3 bars but i presume that for emergency calls and on a different network. EE Say there is no issue on the app checker but go on ofcom website and for signal it says limited signal, so not the phone but EE
T457
Navigator
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Turn of 5g
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-Robot-
Samsung Members Star ★
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Not a fox but do you have WiFi calling on? If not Mayeb that will help with the signal
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