No one ui may 4th 2025

[kpnutz]

I am still trying to update my unlocked samsung galaxy s24 ultra 512gb uk model to one ui 7 I have been on one ui 6.1 security update January 2024 since I have had this phone! It's not good enough samsung!!! Please help me have a secure phone! 

[kpnutz]

Is it safe to send a screenshot of the full info or can I be hacked ? Like when youtubers hide their serial number in unboxings

[johnz237]

I mean this in the most polite way- the Internet exists. You google "samsung phone where to find csc code.

[smiley]

You should have something similar to this string of codes.

[kpnutz]

I have it as a screenshot but it shows all of it,is it safe to send ? I won't get hacked because yotubers hide their serial numbers In unboxings

[kpnutz]

This is mines

[johnz237]

Above @smiley showed you what you can show. Just cut your image the same

[smiley]

Where you see my code states eux /-/eux/eux this is unlocked UK.

Your code has a VGR code at the end which i believe means it is a Vodafone Greece variant.

I could be wrong but this is a quick check.

Was it a new phone purchased from AO.COM in the UK ?

You could try contacting Samsung official customer service and ask them to verify the IMEI of the phone... this might clarify for certain.

A little story... I bought a phone last year from a company called fonehouse.co.uk. seemingly a genuine UK retailer. However they source their phones from Europe and the one they sent to me was a Portuguese variant that I was unable to insure through samsung care. It wasn't illegal and it was genuine... but it was sourced outside UK. It can cause some problems with updates if a phone is used 'outside of its intended region'.

Hence this may be your problem with not receiving the update yet.

Smiley

[kpnutz]

Thank you I will contact samsung tomorrow and see if they can help if not I'll need to start a go fund me to get a new phone if ao won't refund me and samsung won't exchange it

[smiley]

First see what samsung say. They verified to me that mine was not a UK phone.

If you are out of the return period then it may still be possible but it will take a little work perhaps.

You may need to install to a PC an application called smartswitch for PC. This may help to force an update to your phone... as the OTA (over-the-air) update might not make it to you out of region. Alternatively you might get it sent a little later when Greece send their updates. The OneUI7 rollout is sent region by region. So perhaps Greece is still waiting. I am unsure.

First verify the phone region with Samsung and then take it from there.

Smiley

[kpnutz]

I really appreciate your help thank you so much