Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

No Internet access

(Topic created on: 29-05-2024 12:54 PM)
3200 Views
LDSZ
Apprentice
Options
Anyone having issues where you can connect to the WiFi but there is no Internet access? 
I have a s24ultra and I'm having this issue. 

But I have a Redmi9A that can connect to the wifi and my laptop also connects. But the s24ultra can't access the Internet for some reason. 

And I've tried all the troubleshooting steps available. It just randomly happened. I've now also checked my Pixel 6 and that also cannot connect to the Internet. But the Laptop and Redmi9A can. 
0 Likes
25 REPLIES 25
Robin999
Samsung Members Star ★
Options
Network issue? Are you using something that could potentially block it like a VPN etc
LDSZ
Apprentice
Options
No vpn. And I've tried all the troubleshooting steps available. It just randomly happened.
I've now also checked my pixel 6 and that also cannot connect to the Internet.
But the laptop and redmi9a can connect.
0 Likes
Robin999
Samsung Members Star ★
Options
Possibly a temp network issue. Can you reach out to your network provider?
0 Likes
LDSZ
Apprentice
Options
Already did reach out they are puzzled how my other devices have stayed connected but the s24ultra cannot connect. Asked me to contact samsung
0 Likes
Robin999
Samsung Members Star ★
Options
Did you try to reset all settings yet?

Settings>general management >reset >reset all settings
0 Likes
LDSZ
Apprentice
Options
Yup did all of that
Robin999
Samsung Members Star ★
Options
What's the connection between the Pixel and the Samsung? Strange that it's affecting both at the same time. If you turn one off completely does that allow the other to connect.
0 Likes
LDSZ
Apprentice
Options
I can't figure out apart from they are both android14. They will connect to a hot spot from mobile data. But will not connect to the wifi. I've got NowTv they aren't great, but then my other devices are connected fine. I'm going to go out and see if the phone connects to some other random WiFi network.
0 Likes
Robin999
Samsung Members Star ★
Options
Good idea. Wonder if the router is the problem?
0 Likes