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Message App Crashing

(Topic created on: 29-05-2024 08:27 AM)
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Splodge
Apprentice
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Message app constantly crashing even when just open for a few seconds. 

No phone or app updates to install. 

Rebooted phone and still no joy.

Any recommendations?

1 Solution


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Solution
AnnieC1958
Apprentice
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just seen this on the US forum.

Error reports

Messages app keeps closing 29/05, 2:40 pm

 Good Afternoon,

I'm sorry to hear you've been experiencing this issue with your device

 Ne've received some reports from other users facing issues with accessing the Samsung Messages application. We have identified the cause of the issue as a recent Google Meets app update, and we have reported the issue to Google for further investigation. To restore functionality to the Samsung Messages app, we'd recommend performing the following:

 Navigate to Settings > Apps > Meet > Disable.

 Please try this and let us know if the issue continues to occur

 Kind regards, Breanna Samsung Members team

 29/05, 5:23 pm

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82 REPLIES 82
AnnieC1958
Apprentice
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happening to mine, found a thread on the US community, seems they cant find a fix for it and they are having issues too.

 

https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Messages-app-crashing/td-p/2893915/pag...

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troony666
First Poster
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Happing to mine this morning
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pushnglide
Student
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And mine... updated software, cleared cache - no joy. Can't find out how to delete app and reinstall - any thoughts?
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AnnieC1958
Apprentice
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In the US they are saying to disable google meets app?, but I do not have that so it is a no go for me

Solution
AnnieC1958
Apprentice
Options

just seen this on the US forum.

Error reports

Messages app keeps closing 29/05, 2:40 pm

 Good Afternoon,

I'm sorry to hear you've been experiencing this issue with your device

 Ne've received some reports from other users facing issues with accessing the Samsung Messages application. We have identified the cause of the issue as a recent Google Meets app update, and we have reported the issue to Google for further investigation. To restore functionality to the Samsung Messages app, we'd recommend performing the following:

 Navigate to Settings > Apps > Meet > Disable.

 Please try this and let us know if the issue continues to occur

 Kind regards, Breanna Samsung Members team

 29/05, 5:23 pm

You can ask more questions related to those alre-dy posted

 Ask again

AnnieC1958
Apprentice
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Just tried this on mine and 'seems' to work again now, I was looking for an app called 'google meets' not 'meets' 

Cazza
Journeyman
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Disabled MEET on my phone, I can now message again. Thank you
Lucille5678
First Poster
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Mine has been crashing too, since this morning. Have just done as advised on another comment (even though I dont use 'meets')
settings>apps>meets>disable (I also removed permissions) and it 'seems' to have worked.-UK
Cazza
Journeyman
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Thank you. I've disabled meet, messages working again.