29-05-2024 05:37 AM
29-05-2024 07:11 AM
Randomly reaching what percentage? Using Samsung or 3rd party charger. Did you try different cables. Try diagnostics via Samsung members app. And contact Samsung support if all fails. It should not be happening
29-05-2024 08:46 AM
29-05-2024 07:13 PM
08-06-2024 10:24 AM
I have the same issue. Am sat here now with my phone at 55% and have had to unplug and replug in my charging cable half a dozen times. Plug the cable in and it connects, starts to charge, then stops charging after about a minute.
08-06-2024 02:59 PM
08-06-2024 03:14 PM
Hi, @Wockeye. I appreciate what you mean, so I'd suggest that a short screen recording would better encapsulate the issue you've encountered:
https://www.samsung.com/uk/support/mobile-devices/record-and-capture-your-galaxy-phone-screen/
You could then attach this to the Error report.
In addition to what's already been suggested, I'd recommend performing a soft reset on your phone. This doesn't erase any data but it tends to solve an array of potential issues by giving your software a fresh start. To do this, press your Power and Volume Down keys together until you see the Samsung logo.
In this case, it would also be a good idea to Wipe the cache partition of your phone. This does not erase any essential data, but it can be a very useful step. The cache partition contains most of the temporary files, logs, and remembered bits from the various applications on your phone, so it is worthwhile clearing this periodically. The steps for clearing this are contained within the guide below (under the heading Clear the cache partition):
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
You'll need to perform the steps while your phone is connected (via a USB-C cable) to a laptop, other USB-C compatible device (e.g. connecting a USB-C to USB-C cable from your phone to a phone or tablet), or a desktop PC.
It's also important to ensure that you download and install the latest software update for your phone:
https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi...
Please update the thread to let us know when you get your phone charging as expected again.