14-07-2024 04:46 PM
Hi,
I have a samsung S24. Sometimes when I sm scrolling reels or videos on Facebook or Youtube. The videos lose sound out of a sudden although the media volume is high and I have to close the apps and open them again. Any help please.
Thanks
14-07-2024 05:13 PM
As a first step consider clearing the cache of the individual apps to see if that helps @Members_JuPcMs0
Does the issue also remain if you swap connection type i.e WiFi to Mobile Data or visa versa.
May I assume other sources of sound via the speakers are fine 🤔
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
15-07-2024 10:29 AM
Hi,
Thanks for your reply, yes same behavior on wifi and data. Also it happened while using chrome with some videos on Twitter.
I will give your solution a try though, clearing the cashe of these apps and try again, but since the behaviour is random I will not be able to tell straight away. Will let you know.
Thanks
17-07-2024 12:42 AM
Nope didn't solve it. Still happens