Locked phone i need help

[Elad hirsh]

My father have a problem with his new s24+ phone please help us

Well hello my father put the phone in his pocket without closing the screen and the the consequence is a password his pocket set up and he can not open the phone now

But the catch is that he has some very importent legal documents in the phone and he cant factory reset becuase he cant afford loosing those documents 

I tried everything tried the google find but apparently take gut rid off the option to unlock your phone

Tried a usb but the pc doesnt connect with the phone cuase its mega lock or something 

(The pc find other phones and other s24+)

For short any ideas? Please help us we will do anything but loosing the data

[-Robot-]

I suggest you reach out to support and see if they can help

You can reach them via members app and the Web too but not sure how you do it online

[Wrightacus]

Absolute rubbish, you have to enter the same password twice to get it set. What poor individual did you steal it from?

[Piper123]

IF this is genuine (and I have my doubts) then assuming your father set up a Samsung Account, it may be possible to unlock the device with that.

(I suspect there is no such account and as above, when entering a new password, you have to confirm it so it is highly unlikely to have occurred due to the reason provided.

[BandOfBrothers]

Hello @Elad hirsh 

May I extend a Warm Welcome to the Samsung Community Forum. 👋 

The Biometrics Protocols are in place fkr a good reason in order to protect the phone and it's contents. 

This link should help > https://www.samsung.com/ca/support/mobile-devices/what-can-you-do-if-you-forgot-the-pin-pattern-or-p... 

If i can be of any further help please don't hesitate to ask  😎 

[Elad hirsh]

Hey i know how it sounds but thats what he said maybe he did it and just dont remember he is 72 years old

I can give proof of ownership to samsung if needed

[Elad hirsh]

Hey i know how it sounds but thats what he said maybe he did it and just dont remember he is 72 years old

I can give proof of ownership to samsung if needed

[Elad hirsh]

Hey i understand and still he need those documents any help u can give?

[ChrisB_]

I sincerely and fully empathise with your father's situation, however, there is no way to bypass the phone's Lock screen if you do not know the password. This is a privacy and security feature, so the only way to be able to access the phone again is to carry out a factory data reset.

[Windroid]

My understanding is that S24 has something called "Display accidental touch protection" which prevents pocket-calling, LET ALONE setting a random password and verifying it twice randomly in the pocket 🤔🙄

probability level = same as having pink elephants skiing on Saturn rings...