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Interruption part-way through Smart Switching to new S24Ultra

(Topic created on: 09-02-2024 09:49 AM)
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MummyBear19
Journeyman
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I was using Smart Switch to setup my new S24 Ultra from my previous Samsung phone. However, this was interrupted mid-way and before completing the full transfer. Can I simply repeat the process and will it affect the content that has already been transfered. My SIM card is still in the old phone. I'm using it until I know everything has been switched to the new phone.
Thank you
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11 REPLIES 11
AndrewL
Moderator
Moderator
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@Tayyab278: I'm sorry to hear that you have had some trouble transferring your data from your iPhone to your new Galaxy S24 Ultra. Have you tried completing the transfer via both Wi-Fi, and via USB cable connection? If so, please can you explain in further detail what happens when you proceed with the Smart Switch transfer? Do you get any error messages or notifications? Also, at what stage do you encounter the problem e.g. during the transfer of specific data? 

In the meantime, please take a look at the link below, and follow the on-screen instructions for 'Switch from iPhone to Galaxy via Wi-Fi' and 'Switch from iPhone with a USB cable' to see if this helps. 

https://www.samsung.com/uk/support/switching/

Princesspmw
First Poster
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I have this same problem and started over. I'm hoping that I will not get duplicate information. I went to the Verizon store for help and the worker took my old sim card and put it into the new phone so I'm afraid to do a reset. I'm not sure what is going on because I'm getting messages on my old phone still.

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