Internet while on phone call

[mtechx]

Hi. Having trouble using Internet or viewing YouTube while on a call .

Never had this issue on other phones but only on this S24.

Anyone has any tips on how to fix this. 

[BandOfBrothers]

Typically this has been found to be a network constraint and not that of the phone itself @mtechx 

I have read previous posts where a person has said their mobile data connection drops down from as an example 4G to 3G. Maybe the drop down in connection isn't strong enough. 

Some previous threads here and through a Google Search mention voLTE is needed. 

Does this occur when on Wi-Fi or data connection or both 🤔 

I have no issues in regards to performing these tasks on my Samsung Galaxy s²⁴ Ultra using an o2 sim card Or on Wi-Fi. 

What does happen if your on an active call and you try to access the Internet or view online or use YouTube  ? 

It could be the actual strength of your mobile dataor Wi-Fi connection that's causing the issue right now. 🤔 

[mtechx]

Thank for your reply.
This is weird. So when I am on wifi, it works. Internet and YouTube works but when I am using the phone without WiFi and just data noting works.
My S21 , S22 and Huawei works on data and wifi but not this. I am on 5g.
This is very disappointing. Samsung come on.....

[Reylob]

Hi@mtechx 

I have had the same experience. If I am using the mobile data and make an ordinary phone call, the mobile data stops working.

[mtechx]

I got it to work.
I reset network settings. Switched from automatic to manual mode and chose my network (Vodafone). Went to call options and turned on wifi calling.
Reset ram usage and cleared cache.
Restarted phone.
I made a call while using wifi and then used the Internet. All was working
Switched the Internet off and made a call. Noting. Restarted phone again .
After a day 😆 🤣 I made a call, and a wifi calling symbol popped up . I made a call and then used the Internet, and it worked.
I'm not sure if it was the process or if it was luck, but either way, I can use the internet whilst on a call.
Any info needed let me know. I will pass on the luck.