Google media page

[Mandy1]

Hi all,

Since yest when I swipe right from home on s24 ultra to google media page, just get the spinning wheel. Will not load. Any ideas of a fix please?

[BandOfBrothers]

Turn it off by ling holding on your home screen and then turn it back on. 

Try clearing the cache of the phone which may help @Mandy1 

> Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Try in Wi-Fi if your currently on Mobile Data to see if its a data connection issue. 

Although I turn that page off I've tried just now and it's working for me. 

 

[Mandy1]

Tried all of the above and still the dreaded spinning wheel. If I choose Samsung Free for this page is working fine. Only happening if I choose the other option of Google Discover! I can live without it but I object to not having the choice 😂

[Mandy1]

Just tried it on my tab s8 ultra and working fine so obviously a problem with my phone. Was working fine until yesterday!

[Mandy1]

Yaay it's sorted! Chose 'Uninstall' on Google Playstore, then re-install all updates, restarted phone and all is back to normal! Obviously a disagreeable update! I can now catch up on the two hours of chores I've missed whilst pondering this life changing problem...thanks for all help offered x

[Marion S]

Thanks - this works

You made my day!