General Product Quality

[ByQu]

I am curious to know if it is possible to obtain a durable product that can last for more than a year without requiring a warranty return.

The Samsung Galaxy S24 Ultra exhibits overheating issues even during basic web browsing. The service department attributed this problem to a faulty cable and slow charging.

The Samsung QE55QN700B/C television, specifically the 2022 model, experienced black screen issues. Despite service attempts, the problem persisted, prompting a replacement with the 2023 model. However, the warranty duration was reduced from five years to two years. After six months of usage, artifacts appeared on the screen.

Furthermore, a pair of headphones I ordered have yet to be delivered and are already undergoing servicing.

[BandOfBrothers]

Sometimes it's not always the hardware or software that causes hiccups @ByQu 

It can be certain apps and themes too. 

As android is open sourced many things can be customised. 

A good troubleshooting step is Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Or Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

If i can be of any further help please don't hesitate to ask  😎 

[ByQu]

Hello,

I recently requested a service, but the technician informed me that the issue was with the cable rather than the device itself. He connected the device to a computer but did not perform a reset. Instead, he demonstrated that the device could be charged using a slow charger. Additionally, he showed me a game that was draining my phone's battery.

I have been a loyal Samsung customer, upgrading to a new model every year since the S7. However, I am considering switching to a different brand after my experience with the S22. I am hopeful that the upcoming models will address these concerns and provide a better user experience.

[ByQu]

Thanks, but Samsung's build quality has been going downhill lately. The Buds3 Pro are a prime example. 😒 #SamsungFail #BuildQualityIssues

[smiley]

I think you are making a few assumptions with your original post.

Handset overheating problems are often due to incompatible apps or software issues... usually resolved by bandofbrothers above.

The buds 3 pro headphones have been recognised as having an issue with the tips... I guess they would have disgruntled customers with damaged rubber tips... but they have done the right thing by stopping scheduled shipments and resolving these before sending.

Personally I have not had any quality issues with samsung products. I use S23 ultra now and have had some 5 or 6 generations of phone, watches and buds.

I would hope with latest phones being sold with 7 years of updates that samsung are confident the phone will last somewhere close to that.

Maybe your assumptions are a little unfair with the buds shipments recall. With your S24 heating issues, try the steps above to remove incompatible apps and cache clearing.

[ByQu]

It is possible that I have been unfortunate in my selection of products, as I have also encountered issues with my television. In such instances, the recommended course of action is to perform a factory reset, which should resolve the problem. Subsequently, I ensure that only trusted applications are installed on my devices, and I have found that a select few have proven reliable on both my phone and television.

[Reylob]

I must say that I have the same perception. Quality does not appear to be what it used to be. I have a Note 3 and J7 which are working flawlessly. 

However, I have had signal problems with S22 Ultra and S24 Ultra. Needless to say that the S Ultra which have been promoted heavily for the camera capabilities and yet the picture quality have been hit and miss on release and problems persisting several months later. The S24 Ultra "Big" camera update has not materialised 8 months later.

I have also bought two A52s, both got the back cover peeling off. One of them, have a faulty WiFi and Bluetooth which seems to need a motherboard replacement which almost as expensive as the phone. By the way, it seems to be more common of what they should be.

One of the buds from a pair of Buds Live is loosing its charge in minutes. Buds 2 pro do not stick to my ears.

So, software and hardware quality does not appear to be as good as it used to be. Even customer service needs improvements.

There is no point in trying use number to show how many phone Samsung sells or blaming apps. I buy Samsung because I am expecting a level of quality and support. However, if the perception is that Samsung does not provide that level of quality, it will make me consider alternative brands and once a customer goes away it is hard for them to come back.

[ByQu]

And these are the temperatures after 10 minutes of playing innmortal