Galaxy S24 Ultra - Tried to create AI generative background but the phone tells me minors are not allowed to use the service!

[Andrewultra]

I have tried to create an AI generative background but the phone tells me minors are not allowed to use the service. How can I get this sorted? It's a long time since I was a minor!

[Andrewultra]

Exactly the same. Let me know if you get a resolution

[AntS]

It's an odd one. 🤔 😕 If your DOB is as it should be on your Samsung Accounts, what about your Google Accounts?

[Andrewultra]

As far as I can see yes my DOB is correct. I've just moved from Apple so learning everything but my DOB is definitely right.

[bazz_s]

I am having Same issue. Dob correct on both samsung and google. 🤷🏻

[Andrewultra]

Got this reply

[GoanGeek]

Interesting given the fact that it's so restrictive to prompt words which only Samsung allows.

[Franky616]

Have the same problem, does anyone know how long it usually takes for them to fix this sort of problem?

[Jiss6]

Is anyone else facing the same issues? Is this some kind of bug?

[MorningBlunt]

What's the age on your Samsung account?

[Jiss6]

23 on both Google and Samsung accounts