14-02-2024 06:08 AM - last edited 14-02-2024 06:12 AM
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I would appreciate some advice please.
Scenario 1- when my screen is displaying any image, removing the SPen and selecting screen write display the image brightness as per original image
Scenario 2 (the issue) - retrieving a previously saved screen shot OR photo and removing the SPen to start writing on the "newly created" screen shot, the whole image or photo darkens.
Question - how do I get an image that is of normal brightness in Scenario 2?
I read another post on darken photos and checked my Gallery Settings and my Super HDR setting was turned off.
In my case, I get the darken effect on both image and photos as soon as I try to write with my SPen on a previously saved file.
Thank you.
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15-02-2024 08:02 PM
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By chance, I managed to solve the issue, but not without encountering another one.
The default photo/image reader was Google Photos. I changed it to Gallery, and the problem was fixed. However, when I used Google Photos as the default app, it had a menu for Lens. In Gallery, that option bar was not present. This means that if I want to use Lens, it is a two-step process of retrieving the image in Lens.
I had to uninstall Google Photos for it to work. I double-checked and reinstalled it to try again, and the issue persisted.
I hope this is a viable solution for anyone who faces the same problem. Perhaps it is an Android/Google/Samsung bug that needs to be fixed. Thank you.
14-02-2024 07:00 AM
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Hello @Glimmer1
I have tried to replicate what you have performed to see if my Samsung Galaxy s²⁴ Ultra provides different results. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
14-02-2024 07:02 AM
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Super HDR is set to Off.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
14-02-2024 07:07 AM
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Thank you. Perhaps one of my other settings is different. Yes, Super HDR is OFF. I am not sure why only in Scenario 2 the screen darkens.
14-02-2024 07:53 AM
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Yes I'd definitely go through all the relevant settings with a fine tooth comb as it were @Glimmer1
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
14-02-2024 08:52 AM
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14-02-2024 02:36 PM - last edited 14-02-2024 02:38 PM
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I think if neither of you experiences this, then you both have the "normal" settings, and mine has shifted.
I went through each of the settings in these three areas but, unfortunately, could not resolve the issue. I marked the images with "Scenario 1," but the moment I retrieved them after saving in "Scenario 2," the screen darkened again.
I am not sure what next steps to take.
14-02-2024 07:36 PM
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Just as a troubleshooting step try these @Glimmer1
1, Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
2, Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
14-02-2024 08:32 PM
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Thank you! S2 (Scenario 2) worked like S1 in Safe Mode, so no darken screen. I also took photos of the unhighlighted Apps in safe mode. Instead of removing and reinstalling, I will disable each App one by one until I identify which App is impacting response like S2.
Lol, lots to go through. I have cleared cache memory as you suggested but that had no effect on the issue.
15-02-2024 08:02 PM
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By chance, I managed to solve the issue, but not without encountering another one.
The default photo/image reader was Google Photos. I changed it to Gallery, and the problem was fixed. However, when I used Google Photos as the default app, it had a menu for Lens. In Gallery, that option bar was not present. This means that if I want to use Lens, it is a two-step process of retrieving the image in Lens.
I had to uninstall Google Photos for it to work. I double-checked and reinstalled it to try again, and the issue persisted.
I hope this is a viable solution for anyone who faces the same problem. Perhaps it is an Android/Google/Samsung bug that needs to be fixed. Thank you.
