Dark Pictures in Samsung 24 Ultra

[SaIF BHuiYAN]

After a long wait I finally moved to the S24 Ultra four months ago. I felt that it should have best camera out there, given its price tag and the hype created by influencers. 

However, whenever I compare S24 Ultra pictures with Iphone 15 pro max, the S24 ultra looses. The S24 ultra outputs dark pictures, even though the light source is adequate. I was in Thailand a couple of months back and took pictures on the beach in the scorching sun. But the pictures come out dark. So, I had to post edit them using the remaster option. 

Anyone facing the same issue ? And when is Samsung going to provide an update to fix this? I believe that the software is not fully realising the potential of the S24 ultra camera lenses. 

[GusB]

Why don't you post the images here for reference

[BandOfBrothers]

Hi @SaIF BHuiYAN and may I extend a Warm Welcome to the Samsung Community Forum. 

Personally I've had no issues with how my photo's come out on my Samsung Galaxy s²⁴ Ultra.

Are you using a case or camera lens protectors  ?

Do all your photo's come out dark ? If so a Samsung Service Centre can assess your phone. 

[SaIF BHuiYAN]

i am using an off brand lens protector. is that the reason why ?

Which is a good brand lens protector i can use then? 

Also in this review by Tom's guide, they have also concluded that S24 ultra takes darker picture than the iphone:

https://www.tomsguide.com/phones/we-took-over-200-photos-with-the-galaxy-s24-ultra-vs-iphone-15-pro-... 

[GoanGeek]

Is you screen brightness on auto?

Have you turned on hdr in both camera app ( via camera assistant app) and in gallery. ?

Also. I'd still to 12MP until that elusive software update drops this month.

[GusB]

Putting anything over the lens will stop some light and clarity.... Samsung have used high quality glass over the lens and you may have stuck a cheap plastic over the top resulting reduced quality

[GusB]

No dark images on mine!

[SaIF BHuiYAN]

Yes to all

[SaIF BHuiYAN]

Also the front facing camera shows dark pictures. I am using Samsung original tpu screen protector. It has a notch, so the front camera is not covered. Seems like a software issue. 

[Shamrock_Sean]

24 Ultra images are far from dark if anything Apple phones have very dark shadows etc