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Damaged pre installed screen protector

(Topic created on: 2 weeks ago)
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JamesS24
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My S24 has a damaged screen protector. It's only a little mark on the left hand side. But knowing it's there really bugs me.

My phone is still in warranty so I'm hoping Samsung can sort it out for me. 

How do you go about booking a repair and seeing what the cost is if any? 

I've tried looking on the website but it's sending me around in circles. 
31 REPLIES 31
BandOfBrothers
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I'm glad you've managed to book an appointment @JamesS24 

Samsung will assess the phone and advise you if this is covered under the Manufacturer's Warranty. And then any applicable cost.  

This is the same advice I gave in the very 1st response in your thread. 

Do let us know how this pans out please. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

BandOfBrothers
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Yes of course @JamesS24 

From https://www.samsung.com/uk/support/mobile-devices/how-much-will-it-cost-to-repair-my-phone-screen. 

Screenshot_20241229_054612_Samsung Internet.jpg


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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