S24U have air bubbles in the screen😮‍💨

[Sandy8887]

There's a air bubble in my display. I dnt think they pre-installed a screen protector in it. What should I do??

[Reylob]

Hi @Sandy8887 

Can you take a picture of it? Where did you order the phone from? Did you get it from a retailer or an individual?

The display should not have air bubbles. I would contact the retailer/seller first and see what they have to say.

[Sandy8887]

I ordered it from samsung's official site.

[Reylob]

It is hard to appreciate the bubbles. I can see some greyish next to your thumb, but not very bubbly.

If the screen has a defect then, you should contact Samsung immediately

Phone times in the UK.
Mon-Fri | 8am to 8pm
Sat-Sun | 9am to 6pm
Bank Holidays | 9am to 6pm

0333 000 0333

You could also report a problem using the Members app, on the Support tab and scrolling down to the feedback sections.

There is also a chat service.

Live Chat
Get order support from our Samsung People
Mon-Sun | 8am to 10pm

Please check the support page for contacting Samsung

https://www.samsung.com/uk/support/contact/

[BandOfBrothers]

Hello @Sandy8887 

Samsung have not installed a factory fitted screen protector on the Samsung Galaxy Series of phone's. 

Please do contact Samsung to have the phone swapped over. 

This is the Samsung Online Shop Teams information. 

Samsung Online Shop Team.
https://www.samsung.com/uk/shop-faq/

e : support@samsunguk.zendesk.com

If I can be of any further help then please don't hesitate to ask.  😎 

[KP_76]

Is that a slight curve I see on the edge of the screen? I'm wondering if they've sent you a returned S23 Ultra rather than a new S24 Ultra?

[Juli3n]

No way, anyone could spot a S23U from a S24U from a mile away.... 🤣 I see what you mean about the curve, but I wonder if it's just the scratches or dirt deceiving us. Either way, I'd contact Samsung, not much we'll be able to do here.

[KP_76]

Lol yeah it's certainly a weird looking display you have there. You need to get that phone swapped over for sure.

[Ash251]

I am also facing the same issue. Yet they are not admiting that there is a fault in the launch batch. Waited for a month , but they have decided to repair it instead of replacing 1-1 for a defects found right out of the box. Terrible experience for consumer. 

[Notamech]

Not sure which country you are in. But generally in europe most countries have distance buying laws which mandate a certain cooling off or return period where you should be able to return the phone for a full refund. During this period typically samsung offer a refund or replacement for defective phones.