Continuous electric shock from the sides of the phone!

[Shahan1]

Well recently I switched to the galaxy s24. I won't say it is working excellent but it is working good. I'm experiencing too much fast battery drain and a bit heating issues. I'm not a heavy user neither I play too much games. But the biggest problem I am facing right now is whenever I connect the charging cable with my phone ,I fell electric shock in my hands .It only happens when I'm in touch with the sides of the phone .Is it normal? I heard it often happen when the sides of a phone is made of metal.Is it true?

[Tourbillon De La Vie]

No. It shouldn't happen. Use proper good quality cable and charger 

[pukisCatos]

Yes and also could be the power provided bot having been grounded and different voltages causing the sensation

[pukisCatos]

Too bad most chargers aren't grounded.

[pukisCatos]

Try having few spare powerbanks if it's purely an grounding issue.

[keith30 · Accepted solution]

You shouldn't be experiencing any electric shock when handing your device if you are then you need to have it look at by customer support.

[Shahan1]

I'm using the official samsung adapter and cable .

[PaulM1]

Hi @Shahan1 .

This is certainly not something we expect from our products at all, and we'd like to look into this further with you.

If you haven't already reached out to any of our Support Teams, please send a message to @Sam_UK  so we can help.

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