Completely new SM-S926B/DS will not start normally (android recovery error)

[Members_7OQ0LDK]

Hi, 

I bought the samsung galaxy S24 plus (SM-926B/DS) but while starting the phone for the frist time, I got this message (see photo): it says 'your phone couldn't start normally' I restarted the phone multiple times already, and I also have erased app data, but this hasn't worked either. What can I do next? Thanks in advance!

 

[Tourbillon De La Vie]

Next  step is to contact Samsung support 

[Joeeye · Accepted solution]

Where did you purchase this device from and is it 2nd hand?

[Members_7OQ0LDK]

I bought it from a local company, not 2nd hand. I called them and they want me to return it and then they will send another device. So problem solved, thanks for replying!

[Joeeye]

That's great they'll sort it for you.