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Charging!

(Topic created on: 17-09-2024 09:34 AM)
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eastyrs
Student
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Hi, I am having constant charging issues with my s24+ and tab 7+, I've done everything possible including purchasing new chargers direct from Samsung. They both have the same issues from moisture in charging port to not charging at all this is obviously a software issue and also happens with my Samsung work phone, my s24+ is still within warranty, extremely disappointing as I've always been a samsung product fan over iPhone etc, please can you help with this and resolve these issues

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SocietyGirl
Community Manager
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Looks like you're in Spain, looking at your network, so I'd say consider contacting Support there. It's odd it's happened with three different devices though. Are you sure there is no way they could have gotten wet, either by liquid or condensation?


Say hi to us on socials -  @SamsungUK



eastyrs
Student
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Yes on holiday and have had to purchase an inductive charger to get my phone to charge, also noticed my wired headphones don't work and no nothing has gotten wet
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SocietyGirl
Community Manager
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I'd like to think S24+ is still in warranty, so contact your local support here: https://www.samsung.com/es/support

Or

https://samsung.com/uk/support 

They'll inspect the phone and see what's what. If physical damage/water is found in there, they'll advise next steps (which may be chargeable), but if it's a fault with the phone, they may replace/fix without fee. 
The result of the S24 may give you an indication on likely result of other devices without sending them all in.


Say hi to us on socials -  @SamsungUK



eastyrs
Student
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This is clearly a samsung issue and not a coincidence it's happening on all of my devices as there is a lot of others out there with the same issues with charging which seemed to have started after certain updates
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SocietyGirl
Community Manager
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It may be clear to you, but until a trained Samsung engineer inspects the device/s, it's very hard to determine what's what.

Even if you've been unlucky with multiple devices, engineer will see what's going on and make sure you're supported via a replacement/refund. There have been some others that have had similar issues, but it's hard to attribute it to updates, as the same update is applied to millions of devices. Still, in the meantime, you can send an error log via the Members app, which will allow Samsung Dev team to have a look at what the phone is reporting without/before getting a physical examination.


Say hi to us on socials -  @SamsungUK