Cannot hear person in calls

[Gary100]

Hi

I have an S24 and for some reason today when I make a phone call I cannot hear the person at the other end, but they can hear me perfectly fine. I can't even hear when the phone is ringing when I dial it. The audio works fine on everything else, and I can also make WhatsApp calls and hear perfectly fine, but if I just try to do a normal phone call it doesn't work. Is this a known issue and if so is there a way to get it working again?

I put my SIM card in my old S20 and I can make and hear calls perfectly fine so it is not a SIM card or network issue. I also downloaded the Google phone app and having exactly the same problem with that.

Thanks

[Members_Jmym3I0]

For info, my issue has now been resolved. Not sure if it fixed itself after a period of time (5-6 hrs), or it was a hard reboot I performed on the phone by holding down the power and volume down buttons until the phone rebooted.

Glad I didn't do a factory reset! 

[ecstastee]

I'm having this problem now. Calls through wats app fine, nothing from any other call app.

[Members_bEkAmou]

Wife's phone is having exactly the same issue, can't hear anyone on the other side of the call - although we can hear her fine. Call always drops after 20secs as well.

Tried everything besides a factory reset with no luck

[fletch0116]

I'm now having this issue, anyone else managed to fix?

[Members_yL16FL8]

Good evening, I am having the same issue too. I have tried numerous suggestions but still no luck. Has anyone had any luck in resolving this issue other than a factory reset?

[Dolly20]

Anyone had any luck with this mine now just started with the same issues

[ClaHarvl]

Hi
I'm having the same issue. Callers can hear me, I can't hear them. Whatsapp calls are fine. So frustrating.

[DR-]

I was having this same issue, having noticed it about 24 hours ago.
I tried hard reset (volume down & side button until phone restarts), clearing cache, trying Google Phone app etc but none worked!

Just went on Live Chat with Samsung Support, and I was eventually instructed to head to Settings > Apps > 3 dots menu (top left corner) > Reset App Preferences, and it worked 🥳🥳.

Couldn't wait to share over here as it was driving me MAD, so I'm hoping it helps everyone else out (and that it lasts!).

[wanderer15]

Tried this didn't work

[wanderer15]

Having the same issue since today it is really frustrating. Tried everything apart from a factory reset but want to avoid that