Can't add Samsung account to Secure Folder

[dopino3773]

I can't add Samsung account to Secure Folder. I get a toast message: "Something went wrong while trying to sign you into your account."

I tried signing in by email and by scanning QR code. I tried uninstalling Secure Folder and setting it up again. Nothing worked.

Any ideas?

[dopino3773]

Tried all of it already.

[GoanGeek]

Personally don't use it. Have you. Checked if you need to give it an permissions in the app?

[dopino3773]

Everything is allowed.

[dopino3773]

Problem seems to be related to my inability to add Samsung account to Secure Folder. I recreated Secure Folder backup with Smart Switch. I set encryption with password and when I restore it, that password doesn't work.

[PaulM1]

Hi, @dopino3773. That's strange. This isn't something I've been able to recreate.

Are you able to elaborate on the specific steps you've followed to add your Samsung Account to the Secure Folder?

[dopino3773]

Sure.

1. Open Secure Folder
2. Three dots -> Settings
3. Manage accounts
4. Add account
5. Samsung account

I tried logging in with email + password, email + one-time email confirmation, Google, and QR code. Same issue every time.

I also tried to go to Restore from backup and add account from there. Same issue.

And, I also tried to enable "Auto sync Secure Folder data" and login in Internet (browser). I can login in Internet, but it doesn't add account to Secure Folder.

[PaulM1]

Ah, I see. That's puzzling, so I think it'll require a closer look. 👍

I recommend that you submit an Error report capturing this occurring in your Secure Folder.

To submit an Error report, please head to Samsung Members > Support > Scroll to Send feedback > Error reports. From here, you can select a category, include a brief description, as well as a screenshot of the error message.

[dopino3773]

Thanks, I'll try 🙂 Hopefully, support won't provide usual canned response.

[DruidsNectar]

I don't know if it's related (it sounds like it could be a more general account sign-in issue) but I'm having trouble signing in with my Samsung account on my S22. I changed the account email address and password earlier today, and I have been able to log in without issue through a browser (both on PC and S22). However, when I try to sign in via the phone's apps (Settings, Galaxy Members, Galaxy App Store, etc) I just get the error:

"Something went wrong while signing you in to your account"

[dopino3773 · Accepted solution]

Samsung Care Support found a workaround. Uninstall updates on Samsung account app and then it works. It's not just for Secure Folder, but also for phone.
I initially logged in to phone on previous version of Samsung account.

How to do it:

1. Open Settings
2. Scroll to Apps and click it
3. Click on Search-filter icon in the top right corner
4. Search for Samsung account and click on it
5. Click on 3-dots in top right corner
6. Click on Uninstall updates
7. Click on OK to confirm
8. You may now login to Samsung account