Hi @rudramang, thanks for sharing this image. The reason you are unable to update your S24 is because the Service provider software version shows that the device was originally manufactured for use in Switzerland. As such, it would need to be connected to a phone network from that specific country in order for it to receive updates through the conventional method (i.e. Settings > Software update > Download and install).
Not to worry though, because it is possible to download phone updates manually by using our Smart Switch service. To do this, you will need to download this service onto a computer. You can find the relevant links for doing this under the section titled "Download now" via the following webpage:
Once you have downloaded Smart Switch to a computer, please follow the steps below:
> Connect your phone to your computer using a USB cable, and then open Smart Switch on your computer.
> If a software update is available, Smart Switch will automatically prompt you to download this.
> Click "Update", and use the on-screen prompts to download the necessary files.
> Click "OK" to proceed. Your phone may turn off and on a few times during the update process.
When the update is complete, the phone will boot as normal. Please may you give this a try and let us know if you are now able to update your phone?
Hi @elioselios1, your Service provider software version definitely shows that your phone is intended to be used in the UK, so please could you clear the cache partition of your phone? This will not remove any data, it will simply delete any unused files that may have become corrupted. To do this, please follow the steps below:
> Connect your phone to a computer using your USB charging cable.
> Turn your phone off.
> Hold down the Volume up and Power buttons on your phone at the same time. Keep holding the buttons until you see the Android logo.
> Release the Power button.
> When the screen goes blue/black release the Volume up button.
> Using the Volume down button, scroll down to "wipe cache partition".
> Press the Power button to select this option.
> Use the Volume down button to scroll to "Yes".
> Press the Power button to confirm.
> Press the Power button to select "Reboot system now".
If this doesn't fix the issue then I'd highly recommend sending us an Error report, so that our software engineers can have a look into this further. To send an Error report, please have a read through the article below:
There is no option for software update 
There is no option for software update 
I can't find anything that can update the phone
