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Camera

(Topic created on: Monday)
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lazyarsegit
First Poster
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Hi my camera doesn't work I've done an update I've also done a soft reset no video can anyone help 
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7 REPLIES 7
lazyarsegit
First Poster
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This is what happens 1748245040167.jpg
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Davainbrown
Pioneer
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OK I would put it in recovery mode on your TV,computer,or enough Device
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lazyarsegit
First Poster
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Hi still not working
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johnz237
SuperStar
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Hi! Welcome to the samsung members community!

How strange-

*firstly, go to settings- apps- camera- storage- clear cache. Restart device.

*clear cache partition
Turn off the device.
• Connect the phone to a computer. Press and hold the Volume Up key and the Power key.
• When the Android logo appears, release all keys.
• Use the Volume Down button to highlight Wipe cache partition.
• Press the Power button to select Wipe cache partition. • Use Volume Down to highlight Yes.
• Press the Power button to confirm the action.

*does the camera work on other apps such as snapchat/ whatsapp/ messenger?

Go to samsung members app- support- diagnostics- pass okie?

If non work- may need to backup all your data to a pc via smartswitch and then factory reset device
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lazyarsegit
First Poster
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Hi I've tried that just now, still no camera or on other apps.
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johnz237
SuperStar
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All steps?

What result did you get on the diagnostics step?

Did you try the backup- factory reset?
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GoanGeek
Samsung Members Star ★
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Under Reset > Reset all settings and see if it helps.
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.
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