Buffer/Lag Bluetooth connection with car issue after last One UI 6.1 update S24 ULTRA

[luci666]

I've got the Ultra S24 256G and after the last UI update the connection with the car via Bluetooth is so annoying, it keep jumping in the audio like a lag/buffering issue or something, basically it just bounces the audio for split seconds forward which is of course super noticeable when listening to anything. what is that about?? how can I fix it?

Steps that have already been taken:

1. restart all devices (phone/car)

2. disconnect-reconnect (erase connection + reconnect)

3. complete factory reset (elaboration below)

I already contacted the manufacture since I checked my car with a different device and everything was fine. meaning - it's this device without question. 

I got a brand new device replacement. on the first day everything was fine, after the first night when the device had the latest software update - IT HAPPENED AGAIN, meaning - it's definitely something to do with the latest update (ONE UI VERSION 6.1).

so... what do i do now??

PROBLEM WITH:

BLUETOOTH CONNECTIVITY TO CAR (Toyota Camry Hybrid 2013)

SOFTWARE UPDATE VERSION: 6.1, ANDROID 14, S928USQS3AXI1 / S928UYN3AXI1 / S928USQSAXI1 

(security patch level Oct 1 2024) 

[BandOfBrothers]

Hello @luci666 and Welcome to the Samsung Community Forum 👋 

As you firmly believe the issue to be a result of your most recent software update I would suggest to send this as feedback via your Samsung Members App. 

If i can be of any further help please don't hesitate to ask  😎 

[luci666]

Thanks! 

I tried that and, unfortunately, but kind of as expected, their customer service help is not really attentive not understanding of the details... They just try to follow whatever troubleshoot guid they see on their screen without actually understanding the problem or the technical issue.

They also, unfortunately, did not escalate my issue to the next tier after I asked...

Just wanted me to go to check the device at their store (and... How many times should one explain that if it was the device - after I got a brand new, out of the box, replacement device and it happened again... It is clearly not the device, but the software...) anyhow... Frustration by customer service is hell.

[TIHKAL]

I also having problem with connecting to WiFi but all other devices are fine. Customer support was horrible. I will make sure to never give my money to samsung again. These ain't worth £1200 (with inflation maybe)

[luci666]

And (update): after 7 (!!!) hours of back and forth with the Samsung customer service chat... They literally have zero solutions... basically they went "well you restarted the device and after that, replaced the device and it's still happening...we don't have more solutions" which is pathetic, and quit frankly - not a fair service to any device, let alone their flagship one.

The representatives were technically clueless, not elevating the case to a higher tier, and kept going to hardware issue where, obviously, if its happening in multiple devices and did not happen prior to the SOFTWARE update... IS a software issue.

But they were very helpless.

One even asked me to check the USB cord ...as if that has anything to do with the Bluetooth system... Honestly, it's embarrassing.

[luci666]

Same... See my "results" as I just replied on that last comment.

Pathetic customer service.