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S24 Ultra: Laggy smart view, no TV controls

(Topic created on: 29-10-2024 08:49 PM)
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Targaman
Student
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I've noticed recently, maybe a month or so now after an update that my smart view feature has degraded a lot out of nowhere.

Before I could flawlessly cast 4k content with no lag, now pretty much any video is Laggy/choppy, tv controls don't work so you can't interact at all with the video playing using the remote, can't turn off subtitles etc.

When I do the same thing on my galaxy tab 9 plus it works fine.

The only difference I spot is that my s24 ultra pretty much starts playing the video right away whereas my tablet says processing then starts.
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BandOfBrothers
Samsung Members Star ★★
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Hey @Targaman 👋 

One troubleshooting step you could try is >

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And feedback can be sent directly to Samsung via the Samsung Members App. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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