A very annoying issue with the s24 ultra

[Marisa119]

ever since i got this phone it was working very well and smooth,  that was until i decided to update it which i should have never done, now the phone constantly drops between 24 to 30 and 60hz when typing or watching videos and its annoying as hell, is there any fix for this? because i did not pay 900 bucks for a stuttering piece of *****

[Marisa119]

not to mention this phone has also this annoying feature that will dim everything else but the video if its like HDR or something

[arianwen27]

The brightness part might be related to this being on

[BandOfBrothers]

Hello @Marisa119 

A Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members. 👋 

It might be beneficial to submit your post in your own regions section of the Samsung Community Forum Section for a more appropriate detailed response. 

In regards to the issues your currently experiencing perhaps try this generic troubleshooting step. 

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• and  Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

There is also an optimisation tool found in your Samsung Device Care. 

Feedback can be sent directly to Samsung via your Samsung Members App too for samsung to analyse. 

If i can be of any further help please don't hesitate to ask  😎 

[Aggymanjo]

Pretty much all you can do is wait for stable one ui7

[Marisa119]

thank you but i have it on normal already, it happens only on certain videos that seem to have a lot of contrast

[Marisa119]

i have tried the safe mode as you said, unfortunately the same problem insisted, i watch anything on youtube and the refresh rate drops down to 60 or 30 depending on the video for some reason but soon as i press and hold the screen, it stays at a smooth 120hz, if i dont touch and keep my finger on the screen the refresh rate will kinda stutter between 30 and 60 and it is very annoying, ill try clearing the cache soon and get back to you but i doubt it will do anything 

[GoanGeek]

Have you tried toggle the below one for super hdr?

[GoanGeek]

Hi.

After updates the phone can seem sluggish for a while but should be back to normal within a few minutes.

Make sure to keep checking for app updates in both Samsung and google stores.

Also a simple phone restart can do wonders as well.

[GoanGeek]

Hi not sure you know about this.

Most streaming apps will default to 60htz or as low as 45 htz.

I believe this is to save battery among other things.

The 120htz is mostly for scrolling and stuff and as you noticed will only activate on touching the screen.

If your phone was constantly on 120htz refreshing you'd be here complaining about battery life 😊

I believe it's a standard across all phones atleast in terms of streaming apps