A Disappointing Venture: My Regretful Switch to Samsung from Apple

[gg03]

I've decided to no longer purchase Samsung products. Recently, I acquired a Samsung Galaxy S24 Ultra, but I've chosen to sell it now instead after such an awful experience with their customer service. My decision stems from an experience where I felt misled by multiple Samsung representatives into purchasing earbuds, based on information that later proved to be inaccurate. Having been a long-time Apple user, I've come to appreciate their approach to customer service, which I found lacking in my interaction with Samsung. This venture into Samsung's ecosystem, unfortunately, resulted in both financial loss and wasted time. I wish I had seen all these reviews about samsung earlier. Galaxy S24 Ultra Galaxy Buds2 Pro 

[GoanGeek]

Thank you for your input. I appreciate your perspective on this matter.

I understand that you have had issues with Samsung and their customer service, which is not great to hear. However, I am curious to know more about the issues you have encountered with the ecosystem.

Ultimately, the decision of which ecosystem to choose is a personal one, and I respect your decision not to choose Samsung. I understand that Samsung has a larger ecosystem than Apple, and both systems have their own advantages and disadvantages.

I wish you the best of luck with whichever decision you make.

[gg03]

The recent interactions I've had with Samsung's customer service have only reinforced my concerns. In the realm of business, valuing customer feedback is crucial. I highlighted my dissatisfaction with the customer service I received from Samsung, hoping for empathy and understanding. However, the response I got implied that my dissatisfaction was merely a personal choice, shifting the blame onto me. This overlooks a fundamental principle: customer loyalty is cultivated not only through quality products but also through the entire lifecycle of customer experience with the product. My preference for Apple wasn't an initial personal choice but a direction I found myself steered towards by the handling of my concerns by Samsung's team. It seems that Samsung inadvertently acts as an advocate for Apple through its customer service approach.

[gg03]

To others who might be in a similar position, I’m a full-time worker with a passion for technology but limited time to address issues like these. If you’re aiming to save both money and time, it might be wise to consider alternatives. For those interested in Android, I recommend the Google Pixel over Samsung. My experience with Samsung’s customer service was disappointing—they provided misleading information about a promotion before my purchase. When I followed up, each representative offered a different explanation for the issue, compounding the frustration.

[Reylob]

Hi @gg03 

I am sorry you had such a bad experience. Samsung support can be lacking some times. They should definitely do better. It is like going for a dinner in a restaurant. Either bad food or bad service will ruin the evening. It is not enough for one of them to be good.

Saying that, it is fair to say that bad and good experiences happen in all companies. I am a firm believer that all who are born under the sign of "Customer" are destined to have issues with their potential service/product. For those who are not aware of this sign, it starts on the 1st of January until the 31st of December. 😀

Please forgive my curiosity. Could you expand on why you felt misled? What information they provided that proved to be inaccurate?

All the best

[Reylob]

Please forgive me if I misunderstood your post.

I understood from your post, Samsung's customer service (including this response) , you had the idea that @GoanGeek's reply is from Samsung's customer service.

This is not Samsung customer service. This is the community forum and all posters are Samsung customers like you or me. We try to help each other or just vent our displeasure sometimes.

[Carlvig]

(Including this response)? You do know that this is a Samsung Members forum? A community of Samsung users that take time out of their lives to try troubleshoot issues for other Samsung users. You mentioned your bad experience with Customer service and that you were mislead into buying the buds and that you were unhappy with the Samsung ecosystem, but no specifics, which is what @GoanGeek was asking you, otherwise we are unable to assist.
If you came here just to complain and announce your departure from Samsung , then you are certainly at wrong place.

[TheDenny]

Sorry to hear of your experiences with Samsung customer services.

Initially I had mixed negative and positive experiences when purchasing my S24Ultra but recently (today) been impressed with the help from this Samsung community to be approached. The team work directly for Samsung. The team contacted me via direct message and then a follow up phone call from a team based in England.

I do hope you find your peace with your decision and purchase.

Shame how we let things impact our mental well-being.

I am learning more and more to let go.

Wishing you all great health and happiness 🙏🏻